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Go to the shopFrequently asked questions
Do you offer international shipping, and what is the process for obtaining a shipping quote?
Currently, we ship within Canada and the US. For international shipping inquiries, please contact us via email with the recipient's address, and we will provide you with a shipping quote.
How long does it take to process and deliver the Gifts’Ville boxes, and what are the estimated delivery times for different regions?
Processing time is 1-3 business days. Deliveries within the GTA take up to 2 business days, while deliveries outside the GTA take around 5-7 business days. Shipping to the US usually takes about 10 business days.
Can I create custom gifts, and what options do you provide for customization?
Yes, we offer custom gifts. You can curate your own gift box in our 'Create Your Own Gift' section. Additionally, we can assist with unique or customized gifts upon request.
What are the available delivery options, and what are the shipping costs associated with each option for Canada-wide delivery?
We offer Gift Box - Canada Wide Delivery ($17.00), Gift Basket - Canada Gift Delivery ($35.00), Expedited - Canada Wide Delivery ($60.00), and Toronto + GTA (York/Peel) Courier Hand Delivery ($45.00).
What is the expected delivery time for Canada-wide shipping to different provinces?
Estimated delivery times vary by province:
Ontario and Quebec: 1-2 business days
Manitoba: 2-3 business days
Saskatchewan: 4-5 business days
Alberta and British Columbia: 4-6 business days
Nova Scotia, New Brunswick, and PEI: 2-4 business days
Other Provinces/Territories: 4+ business days
Do you offer expedited shipping, and what is the cost and delivery time for expedited orders?
Yes, we offer expedited shipping for $60.00 with a delivery time of approximately 1-2 business days for most provinces.
Do you provide hand delivery in Toronto and GTA, and what is the turnaround time for local courier hand delivery?
Yes, we offer local courier hand delivery for $45.00 in Toronto and GTA. The turnaround time is typically the next day after processing.
What happens if a gift is undeliverable, and how is it handled?
If a gift is undeliverable, it will be returned to our studio. We will contact you for re-shipment to a correct address, and additional fees may apply.
Will I receive notification once the gift is delivered, and what methods are used for tracking deliveries?
Yes, you will receive an email confirmation upon delivery for gifts hand-delivered in Toronto and GTA. For Canada-wide deliveries, a tracking number will be emailed for monitoring via platforms like SHOP.
What is your return policy, and under what circumstances are returns or refunds accepted?
All our sales are final.
